Simple App refund policy

MONEY-BACK POLICY

Simple.Life Apps Inc. (“Simple”) owns the website located at simple.life (herein known as the “Site”) and provides Intermittent Fasting services via the Site and mobile device application (herein known as the “App”).

You are eligible to receive a refund if you did not get visible results with the customized intermittent fasting program and you met the following conditions:

  • Purchased your monthly, yearly, or lifetime subscription (“Subscription”) via the Site.
  • Contact us within 30 days after you purchased the customized intermittent fasting program.
  • Followed the customized program at least for 15 consecutive days within the first 30 days after your purchase.
  • Able to demonstrate you followed the customized intermittent fasting program pursuant to the requirements stated below in Section “How to demonstrate that you have followed the program.”

We will review your application and notify you (by email) if your application is approved. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 14 days.

If you purchased your subscription via the app store or any distribution platform (like the Apple App Store, Google Play or the Amazon Appstore) where our mobile application is made available (each, an “App Provider”), cancel the renewal of your subscription with the App Provider.

Customers who subscribed to Simple through an App Provider will need to reach out to Apple or Google Play directly with any refund requests. Apple is typically able to honor all refund requests within 30 days of the purchase date (at their discretion). Customers who subscribed to Simple through iTunes will need to reach out to Apple directly at https://getsupport.apple.com/.

Customers who subscribed to Simple through Google Play will need to follow instructions at https://support.google.com/googleplay/answer/2479637.

Lifetime subscription and gift card purchases are not eligible for a refund.

Please note that due to the downloadable nature of the Workout and Nutrition workbooks, purchases are non-refundable.

How to demonstrate that you have followed the program

You can demonstrate that you have followed the customized intermittent fasting program if:

  • You can provide the tracking data of the intermittent fasting program in your Simple app
  • Your tracking data includes photos of meals, which you have prepared/ordered during the time of our customized intermittent fasting program.

IMPORTANT STATEMENT

Please note: only the fulfillment of the above requirements will allow you to receive a complete refund under the “Money-Back Policy.”

This Money Back Policy was posted on March 28, 2020. It is effective upon acceptance for new users and from March 28, 2020, for all other users. The Money-Back Policy is incorporated into and is subject to the Terms of Service unless otherwise provided for therein.