Simple.Life Apps, Inc. (“Simple”, “we” or “us”) operates Simple: Intermittent Fasting mobile application, the website (simple.life), blog, and all related services, features and content offered by Simple (collectively, the “App”).
There are two ways for you to cancel the subscription and get a refund: right to cancellation based on our policy and cancellation during your applicable cooling-off period.
Cancellation & refund methods differ based on the way you have subscribed to the App.
If you have purchased subscription via our website
If you aren’t satisfied with Simple, you can cancel your subscription and receive a full refund. You’ll be eligible for this refund provided that you meet both of the criteria below:
Following receipt of your refund application, we will notify you by email if your application has been approved. We will use your original payment method for your refund. Refunds typically take around 14 days to process.
You must cancel your subscription no less than 24 hours before your renewal date.
Please be aware that your purchased subscription does not cancel automatically if you delete the App. You should cancel the subscription before deleting the App.
If you have purchased a subscription via any app distribution platform (App Store, Google Play, etc.):
You can cancel your subscription via your app distribution platform. To do this, reach out to Apple or Google (or other applicable app distribution platform) directly with any refund requests. For example, Apple is typically able to honor all refund requests within 30 days of purchase date (at their discretion). Customers who subscribed to our App through iTunes will need to reach out to Apple directly at https://getsupport.apple.com/. Customers who subscribed to Simple through Google Play will need to follow instructions at https://support.google.com/googleplay/answer/2479637.
Please note: This section relates only to subscriptions purchased through our website. If you purchased your subscription via the App Store or Google Play, please reach out to the App Store or Google Play support accordingly.
Many countries have statutory provisions that enable customers to request a cancellation and refund during the so-called “cooling-off period”, and we respect your rights in this regard. The terms differ from state to state and between countries, but please find some examples below.
If you reside in California or Connecticut and cancel your subscription at any time prior to midnight of the 3rd business day after the purchase date, we will refund your payment. Our indicated periods may change while under the applicable law. Your applicable legislation always prevails here.
If you are an EEA or UK resident, you have the right to cancel your subscription and request a refund without giving any reason within 14 days from your purchase date, unless you consent to the immediate start of your subscription. When you purchase your subscription and start using it, you expressly consent to the immediate start of the subscription and acknowledge that you will not be able to withdraw from the contract and receive a refund once our servers validate your purchase and the applicable digital content is successfully delivered to you. Therefore, you will not be eligible for a refund, unless the digital content is defective.
If you do not agree to start your subscription immediately following your purchase, please contact us at [email protected].
If you haven’t consented to the immediate start of your subscription, you still have the right to withdraw from it. Details on how to exercise your right of withdrawal are below.
Please note that some items are non-refundable:
You lose your right of withdrawal in respect of the above items if the performance has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal.